When your order is packed and made ready for shipment, you'll automatically receive one email from Lord Vaper Pens with order completion and shipment tracking details. If you included the Route Shipping Protection in your purchase, you'll receive another email directly from Route, which includes a link for visually tracking your order, and also valuable claim information should there be a reason to file a claim.
Depending on the email service provider that you use, these emails may end up in your SPAM folder. This is especially the case with GMAIL accounts. So, if you don't see the email in your regular Inbox, please look into your SPAM folder. Once you find the email, make sure to mark the email as "not SPAM" (which is usually a button within your email application) so future emails from Lord Vaper Pens will arrive in your regular Inbox.
Email from Lord Vaper Pens
The contents of the email from Lord Vaper Pens includes the list of products ordered, shipment tracking information (link to carrier's tracking website), and the billing and shipping addresses. To help identify this email in your Inbox (or SPAM folder), refer to the image below that's highlighted to show the From: email address used by Lord Vaper Pens, and also the Subject: line text.
Email from Route
If you included the Route Shipping Protection in your purchase (see image below), you'll receive an email from Route at the same time as the order completion email from Lord Vaper Pens.
Route Shipping Protection option in Checkout screen
To help identify the email from Route in your Inbox (or SPAM folder), refer to the image below that's highlighted to show the From: email address used by Route, and also the Subject: line text.
